Refund and Return Policy
At Starship Xpress, we are committed to ensuring your satisfaction with every aspect of our services. If for any reason you are not completely satisfied with your shipment, we offer a straightforward refund and return policy to address your concerns.
Refund Policy:
1. Damaged or Lost Shipments: In the rare event that your shipment is damaged or lost during transit, we will provide a full refund or arrange for a replacement shipment at no additional cost to you. Please notify us of any damages or losses within 24 hours of receiving your shipment.
2. Service Failures: If we fail to meet our service commitments for any reason, such as delayed delivery or service disruptions, we will issue a refund for the affected portion of your shipping charges. Our team will work diligently to resolve any issues and minimize inconvenience to you.
Return Policy:
1. Product Returns: If you need to return a product for any reason, please contact our customer service team to initiate the return process. We accept returns for unused and undamaged products within [number] days of delivery. You may be responsible for return shipping costs unless the return is due to our error.
2. Incorrect Shipments: If you receive an incorrect shipment or an item that does not match your order, please notify us immediately. We will arrange for the return of the incorrect item and ship the correct item to you as soon as possible, at no additional cost.
Conditions for Refunds and Returns:
1. Proof of Purchase: To be eligible for a refund or return, you must provide proof of purchase, such as a receipt or order confirmation.
2. Original Packaging: Returned items must be in their original packaging and in the same condition as when they were received.
3. Timely Notification: Please notify us of any issues or concerns regarding your shipment as soon as possible so that we can promptly address them.
4. Exclusions:Some items may be excluded from our refund and return policy due to safety regulations or other restrictions. Please refer to the product description or contact our customer service team for more information.
At Starship Xpress, your satisfaction is our top priority. If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shipping experience exceeds your expectations.
